We understand that life can sometimes be unpredictable and sometimes you will need to change or cancel your appointment. Should you need to do so we kindly ask for at least 48 hours’ notice.


Last minute cancellations, late arrivals, and no shows both affect other clients and the salon. To help protect jobs for all our Hair Branch family we will ask for a cancellation charge in these circumstances.


If you cancel with less than 48 hours’ notice or arrive too late for your appointment to go ahead there is a charge of 50% of the expected cost of your appointment.


No further appointments may be made or go ahead until any cancellation charge has been made 


In exceptional circumstances the manger can wave these cancellation fees.


Colour Appointments are subject to a booking fee to secure your time with your stylist. We request 50% of the estimated appointment cost and this will of course be deducted from your total bill on the day. 

- Booking fees are non-refundable and are required at time of booking
- You MUST give 48 hours notice if you should need to cancel or change your appointment. As mentioned above, booking fees are non-refundable but you may change your appointment up to three times.

-If you do not provide the salon with 48 hours notice that you wish to cancel your appointment or require your appointments to be changed to a different time, date or both, you will forfeit your booking fee to pay your cancellation fee.

- If you forfeit your booking fee to pay your cancellation fee you will be required to pay a new booking fee to book any future appointments.